FAQ

What do you actually do?

You appoint RemoveMyTracks as your authorized agent. We send deletion and opt-out letters to companies in our catalog, then show you what left and what they wrote back. Confirmed means they said they deleted you, or they hold no record, or you told us you finished their form.

Is this 100% automated?

No. Email is the default. Confirmation links that arrive in our mailbox we open ourselves. We do not fill Ford, SayMine, or OneTrust webforms, solve CAPTCHAs, or upload your license to a vendor portal. Those still need a tap from you, or we leave them unfinished instead of inventing a win. Some companies will email you personally — forward those to inbox@mail.removemytracks.com so we can count them.

Do you have a money-back guarantee?

Yes. 30 days, no questions asked, once card billing is on. Request it from Profile — we refund the last charge and cancel the plan. No email to us. After 30 days, cancel in Manage billing; we do not refund beyond that except where the law requires it. Card billing is not on yet, so nobody is charged. Details in the terms.

How do I cancel?

Log in → Profile → Manage billing. That stops the next charge. Cancel is not a refund. The 30-day refund is a separate button on the same page.

I still see my name on Google / Spokeo.

Confirmed means the company replied, or you finished their form. It is not a warranty that every copy is gone. Search engines cache a deleted page for weeks. We send the letter. We do not scrape Google and we do not promise a clean search result. The letter and the reply are in your dashboard.

A company emailed me, or asked me to fill a form.

Some vendors write to your inbox instead of us — especially places you already have an account. Forward that mail to inbox@mail.removemytracks.com. Keep the original thread. We match it and it shows up as a receipt. Some vendors will not finish over email — Ford, SayMine, OneTrust, portals, CAPTCHAs, “upload your license.” Those sit under Need you on the dashboard. A tap from you, or we leave it unfinished. If they asked whether you authorized us: yes. You signed a limited power of attorney; the PDF is on Profile.

How do I reset my password or add a security key?

Password: forgot password. After you are in, Security is where you add an authenticator app, a passkey, or a YubiKey.

How long until the first letters go out?

We drip-send. The first batch is not instant. Open the dashboard: Sent, Confirmed, Need you. Latest receipts are the proof.

Can you add a company that is not in the catalog?

Yes, from the dashboard after you log in. The public list is the catalog.

Where are the reviews?

We do not have public reviews yet. We will not invent them. The proof we do have is in your account: the letter and the reply. We will not run ads until we can screenshot real before-and-after receipts from people who are not us.

Who runs this?

RemoveMyTracks, Inc. Questions: hello@removemytracks.com. Privacy: privacy@removemytracks.com.

Who do you write to?

The live catalog is public: companies we contact. Names and categories only — not the privacy inboxes.

How is this different from DeleteMe or Incogni?

They show counts. We show the mail. Abine's consumer product is joindeleteme.com, not deleteme.com.

How do I delete my RemoveMyTracks account?

From Delete my accountafter you log in. That wipes our copy. It does not unsend letters already in a vendor's inbox.