FAQ

What do you actually do?

You appoint RemoveMyTracks as your authorized agent. We send deletion letters to data brokers and do-not-sell letters to companies, then show you what left and what they wrote back. Confirmed means they emailed that they deleted you, or they hold no record. If you finished their form, the dashboard records that separately — it is not a Deleted stamp. That is the proof. It is not a scan.

Is this 100% automated?

No. Email is the default. Confirmation links that arrive in our mailbox we open ourselves. We do not fill Ford, SayMine, or OneTrust webforms, solve CAPTCHAs, or upload your license to their portal. Those still need a tap from you, or we leave them unfinished instead of inventing a win. Some companies will email you personally — forward those to the email shown in your dashboard so we can count them. We match forwards from any email you listed, not only the sign-in address.

Do I have to upload my driver's license?

No. The signed authorization is how we act as your agent, not the photo. If you upload one, we use it only to pre-fill name, address, and date of birth — we do not attach the image to letters and we do not upload it to their portal. Some data brokers will not honor a deletion request without a copy of a government ID. If you continue without one, we still send letters with the name, address, date of birth, and signed authorization on your profile. If a broker later asks for a photo of your ID, that stays in Need you. If you do upload, we delete our copy within 30 days, or sooner from Profile.

Do you have a money-back guarantee?

Yes. For 30 days after your first paid charge, Profile has a no-questions-asked refund. It refunds that charge and cancels the plan. Once. After that window, cancel in Manage billing; we do not refund except where the law requires it. Details in the terms.

How do I cancel?

Log in → Profile → Manage billing. That stops the next charge. Cancel is not a refund. The 30-day refund is a separate button on the same page.

I still see my name on Google / Spokeo.

Confirmed means they emailed that they deleted you, or hold no record. It is not a warranty that every copy is gone. Search engines cache a deleted page for weeks. We send the letter. We do not scrape Google and we do not promise a clean search result. The letter and the reply are in your dashboard.

A company emailed me, or asked me to fill a form.

Some companies write to your inbox instead of us — especially places you already have an account. Forward that mail to the email shown in your dashboard. Keep the original thread. We match it against every email on your account — sign-in, the one on the letters, and extras — and it shows up as a receipt. Some will not finish over email — Ford, SayMine, OneTrust, portals, CAPTCHAs, “upload your license.” Those sit under Need you on the dashboard. A tap from you, or we leave it unfinished. If they asked whether you authorized us: yes. You signed a limited power of attorney; the PDF is on Profile.

How do I reset my password or add a security key?

Password: forgot password. After you are in, Security is where you add an authenticator app, a passkey, or a YubiKey.

Do you track me or sell my data?

We do not sell your data. We do not run advertising pixels. Public pages record which path was opened and which plan button was tapped, with no name, email, or IP attached. Dashboard and onboarding are not included. Details in the privacy policy.

I live in California. Isn't DROP free?

Yes. If you are a California resident, use the state's DROP platform. It reaches registered California brokers at no charge. We are not a replacement for that. We write companies DROP does not, we keep their email, and we work for people who are not in California. Read how we compare.

How long until the first letters go out?

We drip-send. The first batch is not instant. Open the dashboard: Receipts are the proof. Silence is normal.

Can you add a company that is not in the catalog?

Free accounts pick 3 letters from a short list of names we can actually email. Soft Ghost and Hard Block send the catalog on your plan. Typing a new company name is Witness Protection. If that company is already in our catalog, we use that contact. If it is not, we look up their privacy page.

Where are the reviews?

We do not have public reviews yet. We will not invent them. The proof we do have is in your account: the letter and the reply. Sample redacted broker letters are on the Proof page. Those are real. They are not testimonials.

Who runs this?

Remove My Tracks LLC (Wyoming), d/b/a RemoveMyTracks. Questions: hello@removemytracks.com. Privacy: privacy@removemytracks.com.

Who do you write to?

Paid plans email 15, 45, or 87 companies by tier, plus that tier's brokers. The names are on the catalog before you pick a plan. Form-only companies are not in the paid drip yet.

How is this different from DeleteMe or Incogni?

I paid DeleteMe from 2018 until I cancelled in September 2026. Eight years of a people-search count. When I started sending letters, companies and data brokers still had me. They opt you out of public people-search pages and show a count. They do not give you the broker's confirmation — if you ask, they say they do not provide those. Rechecking whether your name still appears is not a receipt, and many of those files sit behind paywalls you cannot see. A quarterly number of requests sent does not tell you whether that was every broker that had you, or a slice. That is surface-level. The companies that hold and sell the file keep selling it. We email authorized-agent letters — do-not-sell for companies, deletion for brokers — then show you the actual emails. Confirmed deletion, or no record. Witness Protection can mark a company for delete. Forward mail that landed in your inbox. We do not invent a completion. The full story is I paid DeleteMe from 2018 to 2026. The brokers still had me. Abine's consumer product is joindeleteme.com, not deleteme.com.

How long does this take?

Years of your data have been collected. Brokers put you back after an opt-out. We drip letters, follow up, and rewrite brokers on a 90-day refresh. Extra work from you is one tap at a time. Receipts keep arriving. That is the product.

Will I have to do anything?

Yes. Truly reclaiming your data is not a scan. We send the letters. We open the mail that lands in our box. You finish their forms — one at a time. Some still write you. Home asks for one tap. The rest wait. Forward that mail to the email shown in your dashboard. Confirmed is their email, not a count we made up. If you wanted fully hands-off, this is not that product.

How do I delete my RemoveMyTracks account?

From Delete my account after you log in. That wipes our copy. It does not unsend letters already in their inbox.