Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Remove My Tracks LLC, a Wyoming limited liability company("Company," "we," "us," or "our"), doing business as RemoveMyTracks. They govern your access to and use of removemytracks.com, related applications, emails we send on your behalf, and any Limited Power of Attorney you sign on the service (together, the "Service").

BY CREATING AN ACCOUNT, CHECKING THE BOX, CLICKING "CREATE ACCOUNT," SIGNING IN, OR USING THE SERVICE, YOU AGREE TO THESE TERMS, INCLUDING THE BINDING ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER IN SECTION 16. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

We are not a law firm. We do not give legal advice. Using the Service does not create an attorney-client relationship. Version 2026-08-27.

1. Eligibility and authority

You must be at least 18 years old and able to form a contract. You represent that you are the individual whose personal information will be the subject of privacy requests, or that you have legal authority (for example, as parent, guardian, or court-appointed representative) to appoint us as authorized agent for that individual. You will not create an account to request deletion of another person's data without that authority. One living person (or one household on a plan that expressly allows it) per account.

2. The Service

You provide identity details and, for paid and catalog work, a signed Limited Power of Attorney. We send deletion, do-not-sell, and similar privacy requests to companies in the catalog for your plan and any you add that we can reasonably contact by email. The names for a paid plan are in the account after you subscribe; they are not a public list. We track replies and show you letters and receipts in the dashboard.

We do not claim to reach every company on earth. We do not fill every vendor web form, CAPTCHA, or login portal. Confirmation links that arrive in our mailbox we may open. Some vendors will email your personal inbox; you forward those to the address shown in your dashboard. Some work remains yours. We never market the Service as 100% automated.

Vendors may ignore a request, demand a portal, reject email, or close a ticket. We show you what actually happened. We do not invent a completion.

3. Limited Power of Attorney; authorized agent

By signing the Limited Power of Attorney during onboarding, you appoint Remove My Tracks LLC as your authorized agent to submit privacy requests under applicable U.S. state privacy laws (including CCPA/CPRA and similar state laws), GDPR and UK GDPR where you have a lawful basis, and other laws that permit an authorized agent. The LPOA is limited to privacy requests. It does not authorize us to move money, make medical decisions, or appear in court except as needed to follow up on those requests.

You may revoke the appointment by deleting your account at removemytracks.com or by emailing privacy@removemytracks.com. Revocation does not unsend letters already delivered. Vendors may keep a copy of a request they already received.

4. Your information and your promises

You represent and warrant that:

• Information you give us (name, email, address, date of birth, and, if you upload one, a government ID image) is accurate to the best of your knowledge.
• You have the right to upload any ID photo and to appoint us as agent.
• You will not impersonate another person, harass vendors, or use the Service to commit fraud.
• You will not reverse-engineer, scrape, overload, or resell the Service, or create mass fake accounts.

We may refuse, suspend, or terminate an account that we reasonably believe violates these Terms or abuses vendor inboxes.

5. Plans, fees, refunds

Free access is limited (currently three companies). Paid plans (Soft Ghost, Hard Block, Witness Protection, or names we later use) are billed by Stripe.

Paid subscriptions renew until you cancel in Profile → Manage billing. Cancel stops the next charge; it is not a refund. For thirty (30) days after your first paid charge you may request a no-questions-asked refund from Profile. That refund is once. It refunds that charge and cancels the plan. A later checkout does not open a new refund window. After thirty days, amounts already paid are not refunded except where the law requires it.

If a payment fails, we may pause new outbound letters until the payment method works. Price changes apply on the next renewal after we post them. Taxes, if any, are extra as Stripe collects them.

6. Proof, not a warranty of disappearance

Dashboard status is tied to their email and your own self-reports. A "confirmed" or similar count means they replied that they deleted you or hold no record. If you marked a form done, the dashboard records that separately; it is not a deletion stamp. It is not a warranty that every copy of your data on earth is gone. Search engines cache. Brokers re-list. We do not scrape Google as proof of completion. We do not sell dark-web monitoring.

7. Third parties

Catalog vendors (Spokeo, Ford, Bombora, and the rest) are not our subprocessors. They are companies you asked us to contact. We send them the name and email you chose for the letters, and other identifiers only when a vendor requires them to locate a record or when you authorized that in the LPOA.

Our processors (hosting, email, payments, model inference) are listed on the Subprocessors page. Stripe processes cards. We do not store full card numbers.

8. Privacy

Our Privacy Policy describes how we collect and use personal information. It is part of these Terms. A license photo is optional. If you upload one, we delete our copy within 30 days, or sooner from Profile. Fields already copied stay because letters use them. Some vendors will not honor a deletion request without a government ID.

9. Intellectual property

The Service, catalog structure, templates, trademarks, and site copy are owned by Remove My Tracks LLC or its licensors. You receive a limited, revocable, non-exclusive license to use the Service for your own privacy requests. You do not receive a license to copy our letters as a competing product or to republish the catalog for commercial use.

You grant us a limited license to use the content you submit (identity fields, signature, ID image, forwards) solely to operate the Service and comply with law.

10. Communications

You agree to receive operational email (confirmations, billing, security). Marketing email, if we ever send it, will have an unsubscribe. Forwarding vendor mail to the dashboard address is optional but needed for us to count those replies.

11. Termination

You may delete your account at Delete my account. That removes our copy of your profile, company list, email log, license photo, and signature files, subject to backups that fall off on the host's normal cycle and to records we must keep for tax, fraud, or legal holds. It does not unsend letters already in a vendor's inbox.

We may suspend or terminate for breach, abuse, chargebacks we reasonably believe are fraudulent, or legal risk. Sections that by their nature should survive (including 6, 9, 12–18) survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, REMOVE MY TRACKS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY VENDOR WILL COMPLY, THAT EMAIL WILL BE DELIVERED, THAT A PARTICULAR LAW APPLIES TO YOU, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. STATES WITHOUT A COMPREHENSIVE PRIVACY STATUTE MAY STILL RECEIVE GOOD-FAITH REQUESTS; VENDORS MAY DECLINE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, REMOVE MY TRACKS LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR A VENDOR'S FAILURE TO HONOR A REQUEST, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) FIFTY U.S. DOLLARS (US$50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE MAXIMUM PERMITTED.

14. Indemnification

You will defend, indemnify, and hold harmless Remove My Tracks LLCand its members, officers, and agents from claims, damages, and reasonable legal fees arising out of: (a) your breach of these Terms; (b) your misuse of the Service; (c) your submitting another person's information without authority; or (d) a dispute between you and a vendor, except to the extent caused by our willful misconduct.

15. Informal resolution

Before filing a claim, you agree to email hello@removemytracks.com with your account email, a description of the dispute, and the relief you want. We will try to resolve it within thirty (30) days. This informal step is a condition precedent to arbitration or small-claims filing, except where prohibited.

16. Binding arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. IT REQUIRES YOU TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

16.1 Agreement to arbitrate

You and Remove My Tracks LLCagree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, the LPOA, your account, billing, or any privacy request we send (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs this agreement. The arbitrator, not a court, has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this Section 16, including any claim that all or part of it is void or voidable, except that a court may decide whether a claim belongs in small claims court and whether the class-action waiver is enforceable.

16.2 Exceptions

Either party may bring an individual action in small-claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in court to protect intellectual property or to stop unauthorized use of the Service. This Section does not prevent you from reporting matters to a government agency (for example a state attorney general or the FTC).

If you are a California resident, nothing in this Section waives your right to seek public injunctive relief in court to the extent McGill v. Citibank or later California law prohibits such a waiver. Any such claim proceeds in court, not arbitration, and only on a non-class, non-representative basis except as that law requires.

16.3 Procedure

Arbitration will be conducted by a single arbitrator. Hearings may be by video or telephone, or on the papers, unless the arbitrator finds an in-person hearing necessary. Any in-person hearing will be in Laramie County, Wyoming, unless we agree otherwise or the AAA rules require a location nearer you. Filing fees are as in the AAA Consumer Rules; we will pay AAA fees to the extent those rules require the company to do so. The arbitrator may award individual relief that a court could award, including injunctive relief in favor of the individual claimant only. The award is binding and may be entered in any court of competent jurisdiction.

16.4 Class-action and representative-action waiver

YOU AND REMOVE MY TRACKS LLCAGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS (EXCEPT AS SECTION 16.5 ALLOWS FOR MASS ARBITRATIONS) AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

If a court or arbitrator finds this waiver unenforceable as to a particular claim or request for relief, that claim or request will be severed and proceed in court, and the rest of this Section remains in force.

16.5 Mass filings

If 25 or more similar Demands for Arbitration are filed against us by the same or coordinated counsel, AAA's Mass Arbitration Supplementary Rules apply. The parties will cooperate in batched bellwether proceedings as those rules provide. This subsection is intended to make individual arbitration workable, not to permit a class.

16.6 Thirty-day opt-out

You may opt out of this arbitration agreement by sending written notice within thirty (30) days of first accepting these Terms to hello@removemytracks.com with the subject line "Arbitration Opt-Out," including your full name, the email on the account, and a clear statement that you opt out of arbitration. You must also send a copy to the Company's Wyoming registered agent for service of process, as listed with the Wyoming Secretary of State. Opting out does not affect any other part of these Terms. If you opt out, Disputes will be resolved in court under Section 17, still on an individual basis to the extent the class waiver is enforceable in court.

16.7 Rejection of this Section

If the class-action waiver is found unenforceable and the claim would otherwise proceed as a class, this Section 16 is null as to that claim only, and the claim proceeds in the courts specified in Section 17. If AAA declines to administer a Dispute consistent with this Section, the parties will agree on a substitute administrator or the court will appoint one.

17. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, and by the Federal Arbitration Act as to Section 16. Subject to arbitration, exclusive venue for court proceedings is the state or federal courts located in Wyoming, and you consent to personal jurisdiction there, except that we may seek injunctive relief in any jurisdiction.

18. Changes

We may update these Terms. Version 2026-08-27 (or a later version we post) controls. For a material change, we will ask you to check a box again or email the address on the account. Continued use after the effective date, or checking the box, is acceptance. If you do not agree, stop using the Service and delete your account.

19. Miscellaneous

These Terms, the Privacy Policy, the LPOA you sign, and any plan description at checkout are the entire agreement. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, sale, or reorganization. You and we are independent contractors. Headings are for convenience. Notices to us go to hello@removemytracks.com (legal notices also to the Wyoming registered agent). Notices to you go to the account email. Electronic signatures, including checking a box, are valid under the E-Sign Act and the Uniform Electronic Transactions Act.

If these Terms conflict with a vendor's portal terms, those portal terms govern your use of that vendor's site; these Terms still govern your use of our Service.

20. Contact

Remove My Tracks LLC, a Wyoming limited liability company, d/b/a RemoveMyTracks. Questions: hello@removemytracks.com. Privacy: privacy@removemytracks.com. Arbitration opt-out: hello@removemytracks.com.